A graduate of Stanford University's Executive Training Program (SEP) and Harvard's Breakthrough Customer Service, Terry Rister has 30 years of experience in the utility industry—including 14 years with Southern Union Company and more than 16 years as a Senior Officer with Public Service Company of New Mexico. Terry has benefited from exceptional hands-on training and coaching. At PNM, he quickly earned a reputation as one of the company's key organizational and operational problem solvers. As a manager, Terry headed up teams ranging from 15 individuals (in small New Mexico towns) to major, statewide customer service groups with more than 800 employees. He has served in the trenches where he is highly regarded for his ability to devise creative solutions to challenges in the areas of operations, human resources, and customer service. Terry continues to maintain the respect of his associates for his capacity to develop leadership at all levels—from foremen to vice presidents—and for mentoring their approaches to formulating customer service strategies, managing employee relations, and solving a wide range of infrastructural and operational problems.

Employees consistently voice their approval for his fair and open leadership style which is typified by his clear and candid communication of organizational visions, directions and expectations. The constructive feedback he offers clients and their team members has been praised as direct, honest and considerate.

Terry's many contacts, both locally and throughout the world, are individuals with exceptional skills, who, like Terry, enjoy being a part of a winning team and contributing to the success of others.

Terry Rister's broad range of professional expertise includes the following area: