Underground
Utilities Infrastructure Management: We
draw on 30 years of operating experience in the natural gas and utility
business to teach clients' management and maintenance teams how to
safely and efficiently operate underground pipeline infrastructures
that are in compliance with regulatory codes and industry standards.
Our clients are public utility companies, utility cooperatives, and
private owners of gas and/or water distribution lines, such as mobile
home communities and industrial parks. We work in close collaboration
with senior decision-makers to develop leadership and performance
management training programs for utility plant operators and first-level
supervisors. Principal areas of expertise include:
•
Infrastructure Operation and Maintenance Planning & Management
•
Equipment Evaluation, Purchasing & Maintenance
•
DOT and Code Compliance
•
Public Relations and Community
Affairs
•
Training & Coaching
of Management and Maintenance Personnel
•
Development of Policies,
Plans and Standard Operating Procedures
•
PRC/DOT Compliance Audits
and Pre-Audit Preparation
Experiential
Workplace Training: Many small business owners tell us
they have the technical aspect of their operation down pat. They usually
express confidence in the fact that their accountant and lawyer have
their respective responsibilities in order. Often, however, they voice
concern over the fact that they lack the customer service skills,
employee programs, and managerial abilities required
to maximize profitability. At Rister & Associates, our niche is
providing the "operating manual" or "how to framework"
for these skill sets. We share information that major corporations
have learned and put to use over the years to ensure their continued
growth and success. We understand that it is not feasible for you
to halt operations while your personnel attend training classes. That
is why we strive to provide experiential (on-the-job) coaching whenever
possible. We can teach you and your key team members:
•
How to develop a service-driven customer relations philosophy and implement
customer-friendly service strategies that ensure lasting client loyalty
•
The value of putting employees first and how to manage employee relations
so
that staff turnover and associated training costs are greatly reduced—
when employees are happy, nearly everything in a company
goes more smoothly
•
The
power of employing integrated solutions and resource sharing, including
brokering,
referrals, partnerships and collaborative associations.
When your company needs specialized help, you can take advantage of
our
winning team of local, national and international contacts.
Pricing
& Value
Years
of experience in management has taught us that working with consultants
can be a costly, fruitless experience. We make every effort to ensure
that the association we share with our clients is a productive and valuable
one. Our philosophy is to price our services in a range that is affordable
to smaller firms. Unlike the majority of our competitors, we prefer to
develop longer-term, as-needed situational relationships—frequently
without the need for formal contracts. We want our clients to know that
they can enlist our services when they need our assistance without
the fear of incurring major expenses. We are available to provide solutions
to specific problems or crises as they arise. Listed below are a few of
the value factors that set us apart from our competitors:
•
Boutique Service:
We specialize in very personalized, confidential assistance to our clients
•
Availability:
We're not a Monday to Friday, 9-to-5 operation—
we're there when you need us...on a moment's notice if necessary
•
Dedication:
We give 100+% to ensure the success of our customers
•
Client
First: Our services are geared to meet the customer's priority needs—
we do not peddle a canned "service of the month"
•
Affordable:
Our services lead to rapid paybacks and are a terrific value
given the time and attention we provide our clients
